Privacy Policy

Contact details:

All About Framing Ltd
Unit 2, Crusader Industrial Estate
Stirling Road Cressex Business Park
High Wycombe, Bucks, HP12 3ST, UK
VAT no. 816 0940 39
Company registration no. 4513393

Introduction

This privacy policy describes how All About Framing Ltd group of companies uses and protects the information that you share when using the following websites and business that have reason to collect your data:

  • diyframing.com
  • sunflowerframing.co.uk
  • photoframer.co.uk
  • hangingsystems.co.uk
  • ukschoolofframing.co.uk

 All About Framing Ltd makes every effort to ensure and protect your privacy. Should we ask you for certain information with which you can be identified when using any of the above businesses, you can be assured that this will only be used in accordance with this privacy statement.

We will not sell, distribute or rent your personal information to third parties unless we have received your explicit permission or are legally obliged to do so. We may use your personal information to send you promotional information about our products.

We may change this policy from time to time by updating this page. You should visit this page from time to time to ensure that you are satisfied with any changes.

Our webstore uses Google analytics. The analytics.js JavaScript library is part of Universal Analytics uses a single first-party cookie that contains an anonymous identification to distinguish individual users. Important to know: Google Analytics does not collect any personal information from you.

What we collect

We can ask you to provide the following information:

  • Name
  • Contact information incl. email address
  • Demographic information, such as postal code, address details, preferences and interests
  • Other relevant customer information

For the complete list of cookies that we collect, which are necessary for the functional functioning of the website, you will find a list of cookies that we collect at the bottom of this page.

What we do with the information we collect

We need this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal administration
  • For the correct processing of an order
  • We can use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting through the your email address, provided you have opted in.
  • We may use the information to customize the website according to your interests.

Storage period for personal data

We are legally required to store the sales administration for 6 years. Six years after an order you can submit a request to remove the data from our records. We will meet this request within 5 working days. You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link below each received newsletter. You can also submit a request at any time to inspect the personal data stored by us.

Sharing data

We only share data with third parties if there is a need for the correct processing and delivery of your order. Processing parties may be:

  • SagePay: Payment provider that processes the online payments. All About Framing Ltd does not store any payment data itself.
  • PayPal: Payment provider that processes the online payment via PayPal. All About Framing Ltd does not store any payment data itself.
  • APC Overnight: A partner who is responsible for the logistic handling of your order
  • ICR: A partner who is responsible for the logistic handling of your order
  • Royal Mail 1st Class Post: A partner who is responsible for the logistic handling of your order
  • Mailchimp (only when subscribing for the newsletter): An external party that sends newsletters
  • Byte: Responsible for the hosting and server management of the Hangingsystems.co.uk website.
  • New Media Development: Responsible for the hosting and server management of the Diyframing website.
  • Kaizen System: Responsible for the hosting and server management of  FrameIT.
  • RPS payroll services: Payroll services provider
  • Cronin: HR services website provider.

Here are links to their individual policies

Sage Pay- ( http://www.sage.com/company/gdpr )

New Media – (https://www.newmediadevelopment.net/user/custom/GDPR/NMD-GDPR-Apr2018.pdf)

HMRC –  ( https://www.gov.uk/government/collections/your-data-and-how-we-use-it#privacy-policies )

Mail Chimp –  ( https://mailchimp.com/legal/privacy/ )

APC – ( https://apc-overnight.com/site-information/privacy-policy/ )

Royal Mail –  ( https://www.royalmail.com/privacy-notice )

ICR –  ( https://www.icrdeliver.com/privacy-notice/ )

Security

We are determined to ensure that your information is secure. To prevent unauthorized access or disclosure, we have implemented the necessary physical, electronic and managerial procedures to protect and secure the information we collect online. For example, all traffic to the websites are encrypted via a secure SSL connection, and we do not store payment details such as bank account numbers and credit card details.

How we use cookies

A cookie is a small file that asks permission to be placed on the hard disk of your computer. If you agree, the file is added and the cookie can be used for web traffic analyzer or lets you know when you have visited a particular site. Cookies enable web applications to respond to you as an individual. The web application can adjust its activities according to your needs by collecting and remembering information about your preferences.

We use traffic log cookies to determine which pages are used. This helps us analyze data about webpage traffic and better tailor our website to the needs of the customer. We only use this information for statistical analysis purposes and then the data is removed from the system.

In general, cookies help us provide you with a better website, and enable us to track which pages you find useful and which do not. A cookie does not give us access to your computer in any way or does not provide any information about you other than the data you choose to share with us. You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually change the settings of your browser to refuse cookies if you prefer. This can also ensure that you cannot fully benefit from the possibilities of our website.

Access to your information, correction, portability and deletion

What is a Subject Access Request?

This is your right to request a copy of the information that we hold about you.  If you would like a copy of some or all your personal information, write to us at the following address: GDPR Controller, All About Framing Ltd, Unit 2, Crusader Industrial Estate, Stirling Road Cressex Business Park, High Wycombe, Bucks, HP12 3ST

 We will respond to your request within one month of receipt of the request.

We want to make sure your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate by emailing duncan@allaboutframing.com or writing to the above address.

Objections to processing of personal data

It is your right to lodge an objection to the processing of your personal data if you feel the “grounds relating to your particular situation” apply.  The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.

Data Portability

It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:

(a)    The processing is based on consent or on a contract, and

(b)    The processing is carried out by automated means. 

Complaints

If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority.   The supervisory authority will then tell you of the progress and outcome of your complaint.  The supervisory authority in the UK is the Information Commissioner’s Office.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page.  This privacy policy was last updated on 24th May 2018 and the Version number is 1.0, in line with the new GDPR guidelines.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: Email duncan@allaboutframing.com or write to GDPR Controller, All About Framing Ltd, Unit 2, Crusader Industrial Estate, Stirling Road Cressex Business Park, High Wycombe, Bucks, HP12 3ST

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