DIYframing Terms of Sale

 

We at DIYframing are passionate about framing and we specialise in all your framing needs including valuable training, information, tools and materials and advice.

For details about the Website terms of use click here


Buying online

Simply click on the store section of the website at the top of the homepage. You will then have the option to search for a specific item or browse by category. If you choose the Browse by Category option click on the category area that you are interested in, and the relevant products with some information will be listed. If you require more information on a particular product before purchasing then simply click on the product and a larger image will appear with (in many cases) a longer description. Add the product to the basket then either continue shopping to buy more products or go to the checkout. NB the vat is not included when you are adding items to your basket.

Registration for membership

Membership of our website is free and it is easy to register. Simply select the register icon from the menu choice at the top of the homepage and fill in the details on the screen. It is important that you fill in all the required fields and our system will check that the email address you enter is valid. Don't forget to subscribe to our newsletter to keep up to date with all our news and helpful tips.

If you experience problems with registration please bear in mind that:

- Passwords are case sensitive

- Cookies need to be active on your computer for our site

If you still have problems with registration please call us on 01494459545

Courses - Terms and Conditions

1. Classes will run with a minimum of 5 people
2. Students will normally be contacted 14 days prior to the start of the course to confirm:

  • the course will run as planned
  • dates, times and venues are unchanged
  • contact details of trainers
  • travel details
  • reminder of items to bring along
It is up to the student to contact us if they have not received a final confirmation email to check that a course is definitely running.  

3. Deposits made to secure places on courses over the telephone are as follows:

  •  All 1 day courses £80.00
  • Business Development week £200.00
  • the full fee is taken at the time of booking for all courses booked online.

4. Once paid, deposits are not normally refundable
5. The balance of payment is due 28 days prior to the event provided it is clear that the course is running at that stage unless part of a Business Development week is booked in which case the balance payment will be due by the 1st day of the preceeding month


6. Refunds are made in full if the course is cancelled by DIYframing
7. Where a student cancels, the following applies

  • 14 days (or more) prior to the course - a new date can be arranged, otherwise students will receive refund less deposit.
  • Less than 14 days prior to the course* - refund of course fee less deposit. If new date required, full new booking (deposit and balance) will be needed.
  • *Less than 3 days before a course - no refund of fees but a new date can be arranged by mutual agreement with DIYframing Ltd. New deposits will be required for each course day.
  • On day of course - full fees retained by DIYframing Ltd 

Students are responsible for bringing items as requested to complete projects.

Carriage Costs (excluding vat)

Carriage is calculated on a weight and location basis. Occassionally the volume metric weight of a parcel will need to be calculated and in such circumstances the shipping rate calculated by our online system for european and overseas orders may be too little.  If this is the case we will contact the customer prior to despatch of an order.  We can ship our products worldwide and currently have specific carriage rates for shipping items to the following countries:

Belgium, Czech Republic, Denmark, France, Germany, Gibraltar, Greece, Guernsey, Ireland, Italy, Jersey, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.

For deliveries to the Highlands & Islands within the UK, we apply an additional cost to the standard carriage rates in accordance with our couriers rates.

All other destinations fall under the "Rest of World" carriage banding.

VOUCHERS CAN ONLY BE REDEEMED AGAINST PRODUCT NOT CARRIAGE COSTS

Examples

The cost of delivery is £3.50 for orders under 0.5kg in weight provided delivery is within the United Kingdom.

Orders weighing more that 0.5kg and less the 20 kilos cost £7.50 for delivery to England, Wales and Scotland excluding the Highlands & Islands.

The cost of delivery for orders weighing 0.5kg or more but less then 20 kilos to the Scottish Highlands and Islands is £26.45

The cost of delivery for orders weighing 0.5kg or more but less then 20 kilos to Northern Ireland is £16.00

For deliveries over 20 kilos within the United Kingdom and deliveries outside these areas the online order system calculates the cost of shipping taking into account the total weight of the items ordered and the delivery area.

Delivery timescales

In most cases we will endeavour to despatch your order within 2 working days* on an overnight   delivery to UK mainland addresses and Highlands & Islands of Scotland and Northern Ireland (but please see below). If you order is particularly urgent them please let us know when placing the order.  Small orders under 1kg in weight will be sent by Royal Mail. This is subject to available stock levels and any unforeseen circumstances. The goods will usually be delivered within 1 working day of dispatch but please allow a further 1 - 2 days if you live in the Highlands and Islands of Scotland. You need to ensure that someone is available to receive and sign for the goods on the day of delivery.  If you receive a card stating that delivery was attempted please ring your local depot promptly and arrange redelivery - make sure you note down the name of the person you speak to at the depot in case any problems arise.  The courier used in Scarlet couriers and tracking online facility can be found at www.apc-overnight.com

*for chop service orders please allow at least 2 extra working days for despatch.

Do we have a catalogue?

The website is our catalogue at the moment but there is some literature available of some specific tools and materials. If you need to discuss any products then please do not hesitate to get in touch - just contact us by telephone or email.

Shop and Showroom: The shop is open Monday to Friday 9.00 to 5.00pm and from 10.00am to 2.00pm on Saturdays

The telephone number is 01494 459545

Inside the DIYframing shopAddress:

DIYframing Ltd
Unit 2,
Crusader Industrial Estate,
Stirling Road, Off Halifax Road,
Cressex Business Park,
High Wycombe,
Bucks
HP12 3ST
United Kingdom

View map: Unit 2, Stirling Rd

You are welcome to visit to try out our tools etc.

Directions

Take the A4010 exit at the handy cross roundabout (junction 4 of the M40) into John Hall Way, go straight across the first mini roundabout and turn right at the next roundabout into Cressex Link. Continue forward going straight on at traffic lights and take the 2 turning on the left into Halifax Road. Proceed for about 100 metres (you will see the Booker store ahead of you) and take the first right into Stirling Road. Taking the second entrance turning right between the blue posts into Crusader Industrial Estate and Unit 2 is the second unit from the right . You will see the ‘DIYframing Ltd’ designated parking spaces on either side of the road.

Terms & Conditions

All website details, including prices, are subject to change and notification of any relevant changes will be given to the buyer following receipt of an order. The buyer will subsequently be offered the opportunity to cancel or amend the order. All prices shown are correct at the time of publication.

DIYframing Ltd endeavours to maintain good customer service. However, we have the right to refuse an order and any liability for failure to deliver in good time is not within our control once the goods have left the warehouse.

Cancelling an order

If you accidentally place an order or have just changed your mind, don't worry. You can cancel or amend you order right up until the point that we start to process it. Please telephone us as soon as possible.  If we have already processed a chop service then we regret that cancellation is not permitted.

For most goods delivered we allow our customers 7 days under the Distance selling regulations to be able to return them for a full refund of the value of goods supplied as long as they are goods that have not been in some way made or adapted to a bespoke size or quantity. A full refund of the cost of the goods will be made once they have been returned safety and in resalable condition.  If the goods are returned longer that 7 days after receipt a restocking charge of 10% will apply.

When receiving a delivery

When your order arrives please inspect the package for any damage to the exterior of the parcel before signing for it. If the parcel appears damaged please sign the carriers documents as ‘damaged' and retain all packaging until you are sure that the goods are all intact. Professional equipment is despatched on pallets and it is very important that if there is any damage to the pallet when received that you make a note of this on the carriers paperwork before signing for receipt. If you have received an order on a pallet from us and the pallet is damaged please retain it until you are sure the contents are not at all damaged.

Return of a damaged, defective or incorrect item

What you need to do

In all cases please contact us first (within 48 hours of receipt of the goods) before returning any items

If the item was damaged in transit

If your delivery contents were damaged in transit please call us on 01494 459545 asap and make sure you retain the packaging or damaged pallet as applicable.

If the item develops a fault or arrives faulty

You have the right to return the item within a reasonable length of time, please keep any receipts and warranty information, as this will be needed to deal with your return. We only accept the return of stas hanging systems rail in exceptional circumstances and there is a 10% restocking charge on stas products.

If we send you an item which you did not order

As soon as you find out we have sent you an incorrect item please contact us on 01494 459545

We will despatch the correct item as soon as possible and arrange for the incorrect item to either be collected or will ask you to post it back to us. We will refund any postal charge you incur should we instruct you to post the item back to us.

Returned items should be sent to:

Warehouse Manager

DIYframing Ltd
Unit 2,
Crusader Industrial Estate,
Stirling Road, Off Halifax Road,
Cressex Business Park,
High Wycombe,
Bucks
HP12 3ST
United Kingdom

View map: Unit 2, Stirling Rd

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