DIYframing Terms of Sale

We at DIYframing are passionate about framing and we specialise in all your framing needs including valuable training, information, tools and materials and advice.
For details about the Website terms of use click here

Buying online

Simply click on the store section of the website at the top of the homepage. You will then have the option to search for a specific item or browse by category. If you choose the Browse by Category option click on the category area that you are interested in, and the relevant products with some information will be listed. If you require more information on a particular product before purchasing then simply click on the product and a larger image will appear with (in many cases) a longer description. Add the product to the basket then either continue shopping to buy more products or go to the checkout. NB the vat is not included when you are adding items to your basket.

Collecting Your Order From Store

At present our website doesn't allow you to choose collect from store online, so the system will charge carriage on any order placed online.  We have a solution below.
If you would like to collect your order, please purchase online and send an email to info@diyframing.com with your order ID & name and you can let us know you would like to collect your order, we can refund the carriage to you online and we will email and/or call you when the order is ready to collect.

Using Discount Codes & Vouchers

At present our website doesn't allow you to redeem discount codes or vouchers online.
To redeem a discount code or voucher, please purchase your order online & send an email to info@diyframing.com with your order ID, name, discount or voucher code, value & expiry date. We can then refund the discount online & confirm the redemption via email.

Visiting the Store to buy Moulding or Sheet Materials

We offer larger sheet materials and longer moulding lengths up to 3m in store but these items are not available to purchase online.
You are welcome to visit our showroom, where you can browse and choose moulding and buy in full lengths or purchase any shorter lengths we have in stock.
We would advise you purchase the full length where possible to get the most out of the moulding
Some lengths are not full 3m lengths and we cannot cut moulding down to leave less than 1 metre.
You are welcome to choose from shorter lengths where available in the bays, if you want specific sizes you can order moulding using our Chop Service.
We are quite happy to cut moulding lengths into half or take a metre off the end to fit in your vehicle.
We ca cut Arqadia mountboard down to size but there would be a charge for us, we do offer small sheet sizes in the Britannia mountboard range and smaller backing boards in store & online.
Please ask instore for more details.

Registration for membership

Membership of our website is free and it is easy to register. Simply select the register icon from the menu choice at the top of the homepage and fill in the details on the screen. It is important that you fill in all the required fields and our system will check that the email address you enter is valid. Don't forget to subscribe to our newsletter to keep up to date with all our news and helpful tips.
If you experience problems with registration please bear in mind that:
- Passwords are case sensitive
- Cookies need to be active on your computer for our site
If you still have problems with registration please call us on 01494459545

Courses - Terms and Conditions

1. Classes will run with a minimum of 5 people
2. Students will normally be contacted 7 days prior to the start of the course to confirm:
  • the course will run as planned
  • dates, times and venues are unchanged
  • contact details of trainers
  • travel details
  • reminder of items to bring along
It is up to the student to contact us if they have not received a final confirmation email to check that a course is definitely running.  

3. Refunds are made in full if the course is cancelled by DIYframing
4. Where a student cancels, the following applies
  • 14 days (or more) prior to the course - a new date can be arranged, otherwise students will receive a full refund.
  • *Less than 14 days before a course - no refund of fees but a new date can be arranged by mutual agreement with DIYframing Ltd.
  • On day of course - no refund & full fees retained by DIYframing Ltd 
Students are responsible for bringing items as requested to complete projects.

Carriage Costs (excluding vat)

Carriage is calculated on a weight and location basis. Occassionally the volume metric weight of a parcel will need to be calculated and in such circumstances the shipping rate calculated by our online system for european and overseas orders may be too little.  If this is the case we will contact the customer prior to despatch of an order.  We can ship our products worldwide and currently have specific carriage rates for shipping items to the following countries:
Belgium, Czech Republic, Denmark, France, Germany, Gibraltar, Greece, Guernsey, Ireland, Italy, Jersey, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.
For deliveries to the Scotland, Northern Ireland & any islands within the UK, we apply an additional cost to the standard carriage rates in accordance with our couriers rates. Occasionally our system overcharges for orders under 0.5kg due to the surcharge but if your order is low value & small it may go via Royal Mail 1st Class, please email info@diyframing.com your name & order ID & we can check your order. 
All other destinations fall under the "Rest of World" carriage banding.
VOUCHERS CAN ONLY BE REDEEMED AGAINST PRODUCT NOT CARRIAGE COSTS (see above for voucher & discount code redemption)

Examples

The cost of delivery is £2.50 for orders under 0.2kg & £4.33 between 0.2kg & 0.5kg in weight provided delivery is within the mainland England & Wales with orders being sent via Royal Mail 1st Class Post.
Orders weighing between 0.5kg & 0.9kg will be charged at £7.50.
Anything between 1kg & 20 kg will cost £9.50 for delivery to England & Wales with orders being sent via APC Overnight.
There is an additional surcharge to all orders to Scotland, all borders & lower mainland the Highlands & Islands. Additional charges may apply based on postcode.  Additional charges apply to Northern Ireland, EIRE, Isle of Man & Isle of Wight

For deliveries over 20 kilos within the United Kingdom and deliveries outside these areas the online order system calculates the cost of shipping taking into account the total weight of the items ordered and the delivery area.

ALL PRICES + VAT


Delivery timescales

When will my order ship and when will it arrive?

  • Orders are typically dispatched same working day if ordered before 12pm or next working day if ordered after 12pm. (Monday to Friday only) - Please note during busy periods this cannot be guaranteed.

  • If there is a delay to dispatch of your order, we will contact you via email or phone.

  • Please note we do not work bank holidays. Orders placed on a bank holiday, or after 12pm on a working day before a bank holiday, will be dispatched the next working day.

  • For Express delivery or time sensitive orders, contact us at sales@allaboutframing.com or call 01494 459545.

  • Carrier method will be determined by value & size. If the order contains moulding or mountboard or the value is over £50 it will be sent by APC Overnight (with tracking) If order contains smaller postable item and is under £50 it will be sent by Royal Mail 1st Class Post (no tracking).

  • All orders shipped by APC will need to be signed for on delivery (unless delivery instruction has been added) and dispatched from High Wycombe in Buckinghamshire.

  • Please note not all instructions can be followed by the APC or Royal Mail

  • Shipment Tracking information is automatically delivered to the email address provided with your customer account

  • We cannot accept any liability in the case of failure by the couriers to deliver on any specified day.


*for chop services, 500 x 400 pre sized, kit orders & large quantity orders, please allow at least 2-3 extra working days for despatch.

Do we have a catalogue?

The website is our catalogue at the moment but there is some literature available of some specific tools and materials. If you need to discuss any products then please do not hesitate to get in touch - just contact us by telephone or email.
Shop and Showroom: The shop is open Monday to Friday 9.00 to 5.00pm
The telephone number is 01494 459545

Inside the DIYframing shop

Address:

DIYframing Ltd
Unit 2,
Crusader Industrial Estate,
Stirling Road, Off Halifax Road,
Cressex Business Park,
High Wycombe,
Bucks
HP12 3ST
United Kingdom
View map: Unit 2, Stirling Rd

Directions

Take the A4010 exit at the handy cross roundabout (junction 4 of the M40) into John Hall Way, go straight across the first mini roundabout and turn right at the next roundabout into Cressex Link. Continue forward going straight on at traffic lights and take the 2 turning on the left into Halifax Road. Proceed for about 100 metres (you will see the Booker store ahead of you) and take the first right into Stirling Road. Taking the second entrance turning right between the blue posts into Crusader Industrial Estate and Unit 2 is the second unit from the right . You will see the ‘DIYframing Ltd’ designated parking spaces on either side of the road.

Terms & Conditions

All website details, including prices, are subject to change and notification of any relevant changes will be given to the buyer following receipt of an order. The buyer will subsequently be offered the opportunity to cancel or amend the order. All prices shown are correct at the time of publication.
DIYframing Ltd endeavours to maintain good customer service. However, we have the right to refuse an order and any liability for failure to deliver in good time is not within our control once the goods have left the warehouse.

Cancelling an order

If you accidentally place an order or have just changed your mind, don't worry. You can cancel or amend you order right up until the point that we start to process it. Please telephone us as soon as possible.  If we have already processed a chop service then we regret that cancellation is not permitted.
For most goods delivered we allow our customers 30 days under the Distance selling regulations to be able to return them for a full refund of the value of goods supplied as long as they are goods that have not been in some way made or adapted to a bespoke size or quantity. A full refund of the cost of the goods will be made once they have been returned safety and in resalable condition.  If the goods are returned longer that 30 days after receipt a restocking charge of 10% will apply.

When receiving a delivery

When your order arrives please inspect the package for any damage to the exterior of the parcel before signing for it. If the parcel appears damaged please sign the carriers documents as ‘damaged' and retain all packaging until you are sure that the goods are all intact. Professional equipment is despatched on pallets and it is very important that if there is any damage to the pallet when received that you make a note of this on the carriers paperwork before signing for receipt. If you have received an order on a pallet from us and the pallet is damaged please retain it until you are sure the contents are not at all damaged.

Return of a damaged, defective or incorrect item

What you need to do
In all cases please contact us first (within 48 hours of receipt of the goods) before returning any items

If the item was damaged in transit
If your delivery contents were damaged in transit please call us on 01494 459545 asap and make sure you retain the packaging or damaged pallet as applicable.
If the item develops a fault or arrives faulty
You have the right to return the item within a reasonable length of time, please keep any receipts and warranty information, as this will be needed to deal with your return. For most goods delivered we allow our customers 30 days under the Distance selling regulations to be able to return them for a full refund of the value of goods supplied as long as they are goods that have not been in some way made or adapted to a bespoke size or quantity. If the goods are returned longer that 30 days after receipt a restocking charge of 10% will apply.

We only accept the return of stas hanging systems rail in exceptional circumstances and there is a 10% restocking charge on stas products.

If we send you an item which you did not order
As soon as you find out we have sent you an incorrect item please contact us on 01494 459545

We will despatch the correct item as soon as possible and arrange for the incorrect item to either be collected or will ask you to post it back to us. We will refund any postal charge you incur should we instruct you to post the item back to us.
Returned items should be sent to:
Warehouse Manager
DIYframing Ltd

Unit 2,
Crusader Industrial Estate,
Stirling Road, Off Halifax Road,
Cressex Business Park,
High Wycombe,
Bucks
HP12 3ST
United Kingdom
View map: Unit 2, Stirling Rd


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